55 Game - Privacy Policy

Information we collect

Personal information you provide

When you create an account with 55 Game on 55gamewin.in.net, we collect personal information you submit directly, including your full name, date of birth, email address, mobile phone number, and financial details such as your UPI ID, bank account number, or other payment credentials required to process deposits and withdrawals on your behalf.

Information collected automatically

Each time you visit or use our platform, our systems automatically collect technical and usage data. This includes your IP address, device model, operating system, browser type and version, pages viewed, time spent on each page, clickstream data, and referring URLs. We also use cookies and similar tracking technologies to authenticate your session, remember your preferences, and analyse how users navigate 55 Game. You can control cookie settings through your browser; disabling certain cookies may affect platform features.

Identity verification data

To comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements under applicable Indian law, we may collect copies of government-issued identification documents, such as Aadhaar card, PAN card, or passport, and proof of address before activating withdrawal functionality or fulfilling higher deposit thresholds on your account.

How we use your information

Service delivery and account management

We use your personal information to register and authenticate your account, verify your identity, process financial transactions, deliver game results, and provide customer support. This processing is essential to performing our contractual obligations to you as a user of 55 Game and cannot be limited without affecting your access to core platform features.

Legal compliance and fraud prevention

We are required by Indian law to maintain records of user transactions, conduct identity verification, and report certain activity to regulatory authorities. We also analyse account behaviour and transaction patterns using automated tools and manual review to detect, investigate, and prevent fraud, money laundering, and unauthorised access. Where suspicious activity is identified, we may suspend or restrict account access pending investigation.

Communications, data sharing, and retention

We send transactional notifications, such as deposit confirmations, withdrawal updates, and security alerts, to the contact details on your account. With your consent, we may also send promotional offers; you may opt out at any time via the unsubscribe link in any such message. We do not sell your data. We share it only with payment processors, KYC verification partners, and hosting providers acting under our instruction, and with law enforcement or regulators where legally required.

All third-party recipients are bound by data processing agreements restricting use to the purposes we specify. Transaction and KYC records are retained for a minimum of five years under AML regulations; data no longer required is securely deleted or anonymised.

Your rights

Access, correction, and deletion

You have the right to request a copy of the personal data 55 Game holds about you, to have factually inaccurate information corrected without undue delay, and, where no legal obligation requires us to retain it, to request the permanent deletion of your data. Requests can be submitted in writing to the email address listed in the Contact Us section of this policy, and we will respond within the timeframe stated there.

Withdrawal of consent and objection

Where our processing is based on your consent, you may withdraw that consent at any time; withdrawal does not affect the lawfulness of processing that occurred before it. You may also object to processing based on our legitimate interests and request that we restrict processing while an objection is under review. To opt out of marketing messages specifically, use the unsubscribe option included in every promotional communication we send.

Data portability and complaints

Upon request, we will provide you with a copy of the personal data you submitted to us in a structured, commonly used, machine-readable format. If you believe we have processed your data in breach of applicable privacy law, you have the right to lodge a complaint with the relevant data protection authority in India.

Contact us

For privacy enquiries or to exercise any of your data rights, contact the 55 Game privacy team at [email protected]. We aim to respond to all verified requests within 7 business days.